Returns & Exchanges

At Novara, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. Whether you need a different size or a full refund, our streamlined process ensures your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the products are in unused and resellable condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.